Hi,
I was wondering if anyone had experience of Ebay adjudicating in their favour but then the seller refuses to refund the money?
Does Ebay refund you and then reclaim the money from the seller or is it supposed to come directly from the seller?
I bought a Hermes scarf ring from a Belgian seller, nadiebo123, which was listed as New with Tags under the Item Condition. When I received it, it was obviously very used with quite a few scratches. When I tried to discuss this she got quite abusive, accusing me of scratching it myself and claiming that she had never said it was new (obviously doesn't remember what she put in her own listing). Not sure why I would scratch it myself, since I had got it at a good price (if it had been NWT)!
I took this up with Ebay's Resolution centre and it was decided in my favour. I returned it promptly, making sure that I paid for the most secure postage with insurance, signature etc. A week after Royal Mail said it had been delivered, I still had not received any refund, so I contacted Ebay again. They asked me to send them a copy of my postage receipt, which I did and also pointed out that the seller had already relisted the item (this time she did declare it to be used). Ebay have said that they have issued me a full refund 3 days ago through Paypal but I still haven't received anything. Is this normal?
In the meantime I have received another email from the seller:
De toute façon, je ne vous rembourserai pas , vous êtes très mauvais depuis le début !!!!!!!!!
************f0000][/COLOR]
Which roughly translates as "I will not reimburse you, you have been wrong from the beginning" with lots of exclamation marks (!)
By the way she charged 20 postage (for a scarf ring that weighed less than 70g including packaging!) when it only cost her 5. She also goes by the name of Missme1, so I suggest you do as she says and give her a miss!
I was wondering if anyone had experience of Ebay adjudicating in their favour but then the seller refuses to refund the money?
Does Ebay refund you and then reclaim the money from the seller or is it supposed to come directly from the seller?
I bought a Hermes scarf ring from a Belgian seller, nadiebo123, which was listed as New with Tags under the Item Condition. When I received it, it was obviously very used with quite a few scratches. When I tried to discuss this she got quite abusive, accusing me of scratching it myself and claiming that she had never said it was new (obviously doesn't remember what she put in her own listing). Not sure why I would scratch it myself, since I had got it at a good price (if it had been NWT)!
I took this up with Ebay's Resolution centre and it was decided in my favour. I returned it promptly, making sure that I paid for the most secure postage with insurance, signature etc. A week after Royal Mail said it had been delivered, I still had not received any refund, so I contacted Ebay again. They asked me to send them a copy of my postage receipt, which I did and also pointed out that the seller had already relisted the item (this time she did declare it to be used). Ebay have said that they have issued me a full refund 3 days ago through Paypal but I still haven't received anything. Is this normal?
In the meantime I have received another email from the seller:
De toute façon, je ne vous rembourserai pas , vous êtes très mauvais depuis le début !!!!!!!!!
************f0000][/COLOR]
Which roughly translates as "I will not reimburse you, you have been wrong from the beginning" with lots of exclamation marks (!)
By the way she charged 20 postage (for a scarf ring that weighed less than 70g including packaging!) when it only cost her 5. She also goes by the name of Missme1, so I suggest you do as she says and give her a miss!
