NWT handbag purchase. Advertised as mint condition. Paid $300.
Sellers auction stated returns accepted within 14 days. Prior to bidding on item I asked seller via eBay message if it had been around smoke, seller said didn't think so and item did not smell as though it had. Negotiated a BIN price and paid immediately via paypal thru AMEX credit card.
Received the bag last week. I could smell the smoke odor as soon as opened the box...bag smells like an ashtray. Emailed seller immediately and said I would allow it to air out a couple days prior to making a final decision. Smell has not subsided so I want to return as I feel this is not a NWT mint bag worth and not what I paid. BTDT trying unsuccessfully to remove smoke from an LV bag a few years ago and don't want to go that route again as in that case odor controlling pellets, etc. made it worse and non-returnable. Smell may or may not subside in a few weeks time in its own but I don't have that time allowable by seller's auction terms.
Bag also has a pretty noticeable strap indentation on front panel...in hindsight I now see there were 2-3 photos taken of back of the bag however front was left out so I don't know if it was like that or occurred during shipping. Again, I do not feel this is a NWT mint bag. Would possibly consider a reduction in price to what a used bag of same style sold for which has averaged $150-$200.
When I contacted seller last week about the odor, they were apologetic and offered full refund (thru ebay message system) if odor didn't subside in a few days. Item was from an estate sale and the current seller didn't smoke or allow smoking in their home. Sellers communication has always been prompt...until now. I sent a message to seller Friday and a repeat message again on Sunday. No word yet. I realize it was the weekend, however I would love advice as to what my next step should be.
Thank you!
Sellers auction stated returns accepted within 14 days. Prior to bidding on item I asked seller via eBay message if it had been around smoke, seller said didn't think so and item did not smell as though it had. Negotiated a BIN price and paid immediately via paypal thru AMEX credit card.
Received the bag last week. I could smell the smoke odor as soon as opened the box...bag smells like an ashtray. Emailed seller immediately and said I would allow it to air out a couple days prior to making a final decision. Smell has not subsided so I want to return as I feel this is not a NWT mint bag worth and not what I paid. BTDT trying unsuccessfully to remove smoke from an LV bag a few years ago and don't want to go that route again as in that case odor controlling pellets, etc. made it worse and non-returnable. Smell may or may not subside in a few weeks time in its own but I don't have that time allowable by seller's auction terms.
Bag also has a pretty noticeable strap indentation on front panel...in hindsight I now see there were 2-3 photos taken of back of the bag however front was left out so I don't know if it was like that or occurred during shipping. Again, I do not feel this is a NWT mint bag. Would possibly consider a reduction in price to what a used bag of same style sold for which has averaged $150-$200.
When I contacted seller last week about the odor, they were apologetic and offered full refund (thru ebay message system) if odor didn't subside in a few days. Item was from an estate sale and the current seller didn't smoke or allow smoking in their home. Sellers communication has always been prompt...until now. I sent a message to seller Friday and a repeat message again on Sunday. No word yet. I realize it was the weekend, however I would love advice as to what my next step should be.
Thank you!