Seller is asking for more shipping fees after auction has ended.

rnsmelody

rnsmelody

:rawr:
O.G.
Feb 1, 2007
483
0
#1
I know this has been talked about many times but this might be a little bit different. I know eBay policy on this. For I am also a seller/buyer. If I underestimate the cost. I will always pay for it. I would never ask the buyer for more money. So here is my case.
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UGH. I am having the worst luck with eBay, from the previous CL disaster.

So one day my BDF took me to SF to look for my first pair of CL. He was very patient and etc..(well actually I bribe him "2 ball bowling bag", in return I won't hear him complain for the whole day :biggrin:) Since he was such a sweetheart. He found the item he wanted. He did all the research and I think /U] it has backfired on me. I used my eBay account to purchase it since there was a double bucks special but paid with his PayPal account since I didn't want it shipped to my house since I have been receiving too many packages lately and my family isn't happy about that!

250690422469

So I purchased a bowling bag with a 15# bowling ball for him. Shipping is listed as $12.00 I paid the seller the next day after the auction has ended. I asked her/him to enclose a shipping confirmation number when the item has shipped. Seller said no problem. It's been a about a week. Haven't heard from the seller. So on Saturday I sent an eBay message to the seller asking for the tracking number. Seller responded 2 days later saying "There was a death in the family had to be out of town.. etc. Will ship out tomorrow morning"

So yesterday the seller sent me this message:
Dear #,

Hello, i took the ball to ship it and the price they told me at the post office was incorrect. I was told it wold be around 12.00 the 1st time and 27.40 the next.How would you like to handle this and sorry for the trouble.
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my response was:
Dear #,

Hi there, I would love to have the bowling ball & bowling bag. But the eBay selling practices are listed below. I know its a rough one. But if you are not able to ship it to me for the price I have won the auction at. Then I would like a full refund of the amount I have paid.

Thank you for understanding.

"Once the buyer has committed to purchasing the item, you can't change the terms of the sale."

http://pages.ebay.com/help/policies/selling-practices.html#terms
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So I haven't heard from the seller yet. 90% feedback. I can't open a resolution with eBay until the 27th. Should I call eBay? I have a gut feeling that I shouldn't trust the seller. That he/she might not want to give me a refund. Am I protected with eBay or PayPal if I didn't use my own PayPal account? I might sound pushy since it's still early.. but I would like my money & I don't trust the feedback score.

Thanks in Advance!
 
#2
Wait till the 27th and then open your claim if you haven't heard from the seller. Your boyfriend can start the claim directly with PayPal if eBay gives you any grief.

I'd never do that to buyer either.
 
#3
I agree, open the claim as soon as you can for non-receipt of goods.

if the seller has been communicating with you through the eBay messages (instead of through private e-mail), eBay can read those messages and he could be NARU'd by eBay for charging unlisted shiping fees.
 
#6
I agree. Not your problem.

That said, as Buyer I'd feel terrible if a Seller made such a big mistake on shipping price and I'd probably offer to pay a bit towards it, even if it's just $5 as good will.
 
#7
rnsmelody said:
So I haven't heard from the seller yet. 90% feedback. I can't open a resolution with eBay until the 27th. Should I call eBay? I have a gut feeling that I shouldn't trust the seller. That he/she might not want to give me a refund. Am I protected with eBay or PayPal if I didn't use my own PayPal account? I might sound pushy since it's still early.. but I would like my money & I don't trust the feedback score.

Thanks in Advance!
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That is a pretty low feedback rating. Paypal covers "Item not Received" claims whether ebay or not so I don't think the fact you used a different Paypal account should make any difference on your eligibility to file a claim.
 
#9
northerndancer said:
That is a pretty low feedback rating. Paypal covers "Item not Received" claims whether ebay or not so I don't think the fact you used a different Paypal account should make any difference on your eligibility to file a claim.
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Thanks! That is always good to know, esp for couples that uses eBay.

Great news. I received an email from the seller. He/she said that they will ship it. DBF is happy!

Dear#,

rather then retreat on my word,i will send the ball. thanks.

- kkbarron1
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