Leave it to eBay to push me out of several years of lurkdom. I am being screwed on my INAD case with eBay and would love any advice anyone has to offer. I apologize for the length of this post; I will be as concise as possible but there has been much back and forth with no resolution. Oct 11: I receive a Celine bag that has an obvious dent on the back and two on the front. At a certain lighting and angle, they can be avoided in photos but are obvious IRL. It doesn't appear to be damage per se, just natural graining of the leather. In any case, it was not mentioned or photographed in the listing. I email the seller to ask if they'd be willing to give a partial refund and if not, I'd like to return (seller has no returns clause). Oct 12 - 21: Repeated emails and no response. I let the seller know that if I don't hear from them about my question by Oct 22, I will be opening a case with eBay. Seller responds at 10pm on Oct 21 but avoids my questions...gives a non-answer of "oh, the dents weren't there when I sent it, must have gotten damaged in the mail! Sorry!" Oct 22: I open a case with eBay over the phone. They agree the item is NAD and give the seller until Oct 25 to send me a return label. I'm told that if the seller doesn't send a label by Oct 25, eBay will send me the label. Oct 25: No label has arrived and so I call eBay. A rep tells me they are putting a hold on my case until Oct 30. They will email the seller to tell them to send me a label. If the seller doesn't send a label by October 30, eBay will close the case and I will not have to return the bag and can cease further communication with the seller. Oct 30: No label has arrived and so I call eBay. Rep says that they are closing the case, I do not have to return the bag and can cease further communication with the seller. An email to confirm this will arrive in my inbox in 2 - 3 mins. No confirmation email an hour later and I call back. Different rep says email actually takes 24 hours to arrive. In the meantime, the seller emails me to ask for my email address to send funds for a label (past the deadline). I ignore his note per eBay's instructions. Oct 31: Still no confirmation email. I call and ask to speak with an Account Manager; she tells me email will take 24 - 48 hours to arrive, because it's a high-value item. Nov 2: Still no email. I call eBay and am told that the decision was reversed because they can see that the seller did ask for my email address but I did not respond (Because they told me I didn't have to, since the seller was emailing me after the deadline of Oct 30). I ask to speak to an Account Manager again; one can't be found so I am re-routed to a "specialist". He tells me that he sees my case has been dragging on, he will personally monitor my case now. In the meantime, because the seller was the last to correspond, I need to respond and tell him "You do not need my email address; please issue partial refund from Paypal to cover shipping costs". Specialist says that seller has until Nov 6 to send me either a shipping label, or funds to cover a shipping label. If seller messages me with anything other than a shipping label or funds to cover a shipping label, I am to ignore. If neither comes through no Nov 6, he will close the case and I will not have to return the bag and can cease communication with the seller. Nov 6: No shipping label or funds for shipping label have arrived so I call eBay. I'm told that the case will now be closed in my favour and they will send an email confirmation in 24 - 48 hours. Deja vu. Nov 7: Seller responds to say that he can't offer a partial refund, he needs my email to send a shipping label. Nov 8: I call to enquire about the confirmation email, which still has not arrived. Shocker. I'm told that again, since the seller has asked for my email and I have not responded (again, based on eBay's instructions and because it came after the case was supposedly closed), I have to respond with my email address. I do so and now the seller has TEN DAYS to send me a label. And if not, guess what?! I no longer have to return the bag and can cease communication with the seller! If you're still reading, thank you. This whole transaction has left me exhausted. I am honestly not trying to keep the bag and get a return; I just want eBay to honour what they have repeatedly told me, that the case is closed and that my refund will be arriving shortly. It seems like they are not paying any attention to timestamps; seller can respond whenever he feels like it, past the supposed deadline, and all is well. I don't even get notified that the case has been "re-opened" and awaiting my response; each time, if I hadn't called eBay, I'd have no idea that they were waiting for me to respond. Do any of you have experience with this and can offer any guidance of how to proceed? I'd really appreciate it.