Seller claims bag is fake because it doesn't match her friends....

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  1. I've had a bag listed on Bonanzle for a while, i've had several offers on it, but never took any because I honestly could live without selling it...

    But it wasn't until last week that someone bought it for my asking price, so I sent the invoice, she paid the next morning.. I sent the bag out immediately after, she received the bag 2 days later.

    So I get an email from her late Sunday night that my bag is fake because it "doesn't match up to her friends"... directly after her email, I get a SNAD email from Paypal saying that they've frozen the funds in my account until this "dispute is resolved"

    How was my listing SNAD? The bag was new with tags, described everything to a T... she's saying the hardware on the bag she received is silver (which it is... and was describe as) but her friends bag has brass hardware.

    Honestly... do sellers have any type of protection anymore??

    I sent a very calm and collected email to her proving that my bag was real, that I'd even pull credit card bills if she needed me to... pointing her to threads on various forums that lead up to my purchasing the bag...

    I emailed her yesterday morning... still no response.

    I hate this crap! I thought eBay was bad.. but now Bonanzle is just as bad.
  2. PP does not offer BUYER PROTECTION for SNAD on any NON-ebay transaction. Per PP US User Agreement 13.5

    13.5 PayPal Buyer Complaint Policy

    1. What is the PayPal Buyer Complaint Policy?

    It is PayPal’s process to help you resolve a problem directly with the seller through the PayPal Resolution Center for purchases that are not eligible for PayPal Buyer Protection.

    The PayPal Buyer Complaint Policy is similar to PayPal Buyer Protection in that it enables buyers to file Disputes for Items Not Received (INR), or for items that are Significantly Not as Described (SNAD). By filing a Dispute, you can communicate with the seller and attempt to resolve the problem. If you are unable to resolve the problem, you may escalate an Item Not Received (INR) Dispute to a Claim – but you may not escalate a Significantly Not as Described Dispute to a Claim.You may not file a dispute for a Personal Payment.

    Even though you may escalate an Item Not Received Dispute to a Claim, you are not guaranteed recovery. If the Claim is decided in your favor, your recovery is limited to the amounts that PayPal can recover from the seller’s Account.
    2. What is the process for the Buyer Complaint Policy?

    Similar to PayPal Buyer Protection, you must file a Dispute in the PayPal Resolution Center within 45 days of the date you sent the payment. Once you have done so, you should attempt to resolve the Dispute directly with the seller.
    3. What happens if I am unable to resolve the Dispute directly with the seller?

    You may escalate the Dispute to a Claim within 20 days of the date you filed the Dispute. PayPal will make a final decision for some - but not all - Claims. You should not escalate a Dispute for Significantly Not as Described (SNAD) to a Claim because PayPal will not make a decision on a SNAD Claim under the PayPal Buyer Complaint Policy.
    4. What if PayPal makes a final decision in my favor?

    If PayPal makes a final decision in your favor, we will collect any available funds in the seller’s PayPal balance at that time. However, recovery is not guaranteed and is limited only to the amounts that PayPal can recover from the seller’s Account. Any amounts collected from the seller will be placed in your Account.

    BTW, this dispute has nothing to do w/ BONZ, it's PP.

    Is your buyer in the US??
  3. Sorry this is happening Luna, I know anything you sold is definetely authentic. Is the bag you sold something that is faked alot so maybe she could be trying a bait and switch? I sold my LV Speedy last month but was so scared about selling because it seems to me buyers win all disputes now. I found a great buyer luckily, but I put a security tag on it and took lots of pics, although even all of that probably wouldn't have protected me. Hope this gets worked out.
  4. Thanks for that....

    Buyer is in the US, yes.

  5. No! It's a Banana Republic bag from 2005 that I never used! ...
  6. I haven't responded to her dispute on paypal yet... it's giving me 3 options if I don't accept to give her a refund:

    Offer a refund for a different amount.

    Deny this refund request but continue communicating with *** *******.

    Escalate this dispute to a PayPal claim.

  7. You might wish to call PP. If I am understanding their complaint policy correctly, a SNAD under buyer complaint cannot be escalated to a claim, and the dispute is simply for mediation purposes only and PP WILL NOT render a decision. If that is so, then if either party escalates, PP should close the claim, as they say they won't decide SNAD under buyer complaint.

    What you do have to continue to worry about is CC charge back if paid w/ CC.
  8. Just escalate it to a claim and it will automatically close. I have done this before with non eBay purchases.
  9. A fake banana republic bag???? Give me a break!
  10. Oh my... I thought it was about MJ or some sort..
    Utterly ridiculous. She might think someone copies Gap bags too.
  11. Bannana Republic bag? They are probably just different seasons. Bags tend to change a bit from season to season. Maybe she is just having buyers remorse. However everyone is right. There is no buyer protection program for bonanzle.
  12. i don't think kaker want to make BR counterfeit bag. Could you pls to post the link? I can tell right away BR bag since I had own many from them
  13. I think BP doesn't make handbags in hundred of different styles for each season and they usually put everything on their site. if you google, you might be able to find an image of your bag.
  14. Here is her argument:

    This was my rebuttle email to her saying that my bag is fake


    Attached Files: