Its a Saint Laurent bag. Reason why I was interested on buying it online because their prices are relatively lower then US retail but if CS sucks, I dont think the stress is worth it.I grew-up visiting and buying from the flag ship, it was a thrilling store.
The store is now owned by the Canadian Westons and although everybody seems to rave over it, I can't find anything, and there're either no staff around or they have no training (H staff aside). I've never had good CS in recent years (read appalling!) so even though I can't say about their website I personally wouldn't try unless it's something you can't find elsewhere.
Which bag were you after?
I just read the other comments! Didn't know there were so many problems :/ I guess I got lucky. I actually ordered a YSL wallet and card holder from them because it was cheaper than US. What bag are you looking for?Yes! Reputable store would recommend!
Edit: I'm also from the US