Hi lovelies,
Hoping to get your help/advice ... and maybe rant a little.
I've found it literally impossible to order from selfridges.com !!! A few days ago, I bought the Loewe Avenue in Primary Red and got a confirmation email. A few hours later, I got another email from Selfridges saying that because my billing and delivery addresses didn't match, they could not complete the order (HUH? Have you ever heard of secondary card holders? Or buying gifts for people? I have NEVER had a transaction denied because of the addresses not matching.) I contacted customer service and they told me to try the order again. So I did. But ever since that first time, when my order actually went through, I haven't been able to complete it on the site ... like, I'll get to the part where I finish entering my credit card details and then I'll get an error page. All in all, I've tried 8 different times using my American Express card and another 2 times using VISA. I've sent 3 emails to Selfridges and about a hundred messages to their Facebook account. They keep saying ridiculous things like, "Use Chrome" or "Clear your cart and try again" ... and I've tried all of those things!!
I'm just worried it will sell out before I figure something out ... There were 3 available on selfridges.com when I first tried ordering 4 days ago, but now the site says there are only 2 in the Primary Red. Uh oh! In other news, I'm from Canada and have not been able to find this bag *in this particular colour* from any Canadian retailer (checked Nordstrom, Saks, Holt Renfrew and SSENSE.com). What's a girl to do???
Hoping to get your help/advice ... and maybe rant a little.
I've found it literally impossible to order from selfridges.com !!! A few days ago, I bought the Loewe Avenue in Primary Red and got a confirmation email. A few hours later, I got another email from Selfridges saying that because my billing and delivery addresses didn't match, they could not complete the order (HUH? Have you ever heard of secondary card holders? Or buying gifts for people? I have NEVER had a transaction denied because of the addresses not matching.) I contacted customer service and they told me to try the order again. So I did. But ever since that first time, when my order actually went through, I haven't been able to complete it on the site ... like, I'll get to the part where I finish entering my credit card details and then I'll get an error page. All in all, I've tried 8 different times using my American Express card and another 2 times using VISA. I've sent 3 emails to Selfridges and about a hundred messages to their Facebook account. They keep saying ridiculous things like, "Use Chrome" or "Clear your cart and try again" ... and I've tried all of those things!!
I'm just worried it will sell out before I figure something out ... There were 3 available on selfridges.com when I first tried ordering 4 days ago, but now the site says there are only 2 in the Primary Red. Uh oh! In other news, I'm from Canada and have not been able to find this bag *in this particular colour* from any Canadian retailer (checked Nordstrom, Saks, Holt Renfrew and SSENSE.com). What's a girl to do???