I had originally sent my Neverfull MM for strap replacement but it came back damaged. They replaced my Neverfull with a new one which developed a crack in the top trim before I even got a chance to use it! Notice the vertical line in the trim near the top-left dark square (the one to the right of the double-stitching)?
So they replaced the replacement with another one. The second replacement Neverfull now is cracking right across the handle! Not the glaze but the actual handle itself! Notice the little horizontal marks going across?
Brought my bag to the store this past Saturday. They're trying to tell me it's "normal wear and tear"!! They ended up taking pictures and saying they needed to escalate to see what can be done.
I am so upset beyond words rights now. It was bad enough that my original bag got sent out to have its handles repaired but returned damaged, and now even both replacements are falling apart.
I am aware "normal wear and tear" does accumulate but FOUR MONTHS?? In addition, I know the handles on Ebene Neverfull are "fragile" and I never bend my handles. When each Neverfull was new, I even took it home from the store with the handles sticking up in its dust bag.
So they replaced the replacement with another one. The second replacement Neverfull now is cracking right across the handle! Not the glaze but the actual handle itself! Notice the little horizontal marks going across?
Brought my bag to the store this past Saturday. They're trying to tell me it's "normal wear and tear"!! They ended up taking pictures and saying they needed to escalate to see what can be done.
I am so upset beyond words rights now. It was bad enough that my original bag got sent out to have its handles repaired but returned damaged, and now even both replacements are falling apart.
I am aware "normal wear and tear" does accumulate but FOUR MONTHS?? In addition, I know the handles on Ebene Neverfull are "fragile" and I never bend my handles. When each Neverfull was new, I even took it home from the store with the handles sticking up in its dust bag.