I returned a dress (within the week I recieved it) that I used the coupon code on and they would only grant store credit even though the item was not a sale item. I was told that I was lucky they were taking it back at all. Apparently just using the coupon code makes an item "a sale item" (read the fine print). I've had a pretty bad experience customer-service wise with their internet manager too. They have a nice selection of clothes but I would think twice about ordering from the site.
sad to say that i agree with the above. the only exception i've found is "ruth" who is (hope she's still there) @ 5th ave. btween 20th and 21st, i believe... she was great, knowledgable, patient, great taste, and not tryng to sell just to sell.