Scuffs on caviar -- repairable?

May 30, 2007
159
1
Hello, I'm back for more advice. You ladies are just so smart! :tup:

I have some wicked scratches on one of my caviar bags courtesy of my 3-year-old son who dug his claws into it while having a tantrum while Christmas shopping a few weeks ago. (I know, what am I doing carrying a nice bag around a 3-year-old? Heck, I always carry nice bags. I can't help it. This, I should note, is the first bad incident!)

Any suggestions? I tried saddle soap -- it's a gentle leather soap that I have been told cleans the nooks and crannies of caviar so well -- but the scratches are still there, unchanged. They're not so deep as to affect the bag's appearance from afar, but they are noticeable scuffs.

So, other than keeping my children and bags separate from now on, anyone have any idea whether it's possible to remove scuffs?
 

missisa07

O.G.
Jun 1, 2007
7,404
468
Have you tried rubbing it with a leather conditioner (I use Apple Guard)? When I notice scuffs or fingernail scratches on my caviar and lambskin leather Chanels, I just buff them out with the conditioner and the cloth that came with the set and it gets rid of them completely (granted they're not SUPER deep scuffs).
 

oogiewoogie

Life is good.. :)
O.G.
Mar 27, 2007
6,305
10
I Highly also recommend Lovinmybags.com. I use there products on all my Balenciagas on some of my Chanel's. You can also call the owner Barbara and ask for advice over the phone.. shes very sweet. GOod luck!
 

purly

"It's been 84 years..."
O.G.
Sep 30, 2006
5,077
585
If you look through some of the old posts on the forum about Chanel repairs, you'll see that Chanel can repair just about anything. I would skip other options and go straight to Chanel.
 

x joie

O.G.
Jan 31, 2007
1,459
7
Oh I'm sorry ilovemrjones! Why don't you call the Chanel boutique and ask their opinion first? Maybe they will have a suggestion for you- if not, try to bring it in when you can. The bag is still wearable, right? Don't worry, I'm sure it will be okay!
 
May 30, 2007
159
1
That's probably the best idea. Any idea of a boutique with a nice SA who might talk to me?

In all honesty, sometimes I feel afraid while shopping at the boutiques. I've only been to shops in New York. Those SAs can be so mean. I always go minus the family and try to be polite ... but I always get this feeling like they want me to just get out of their way.

Maybe because I'm not a zillionaire ...

Any suggestions on who to call would be appreciated.
 

purly

"It's been 84 years..."
O.G.
Sep 30, 2006
5,077
585
ilovemrjones, I feel you there. I got mad at Chanel for treating me that way too.

So now I always call ahead and reserve the item I want before showing up -- when I walk in to pick up and item I've already bought, I get better attention. The same happens when I get an invitation: they see the invitation in my hands and pay attention to me.

Otherwise I get flustered with the SAs.

It should be ok to call though right? Call the boutique you bought it at, that's my suggestion. They might be able to accept a mailed item for repair. You can also write to chanel through their website and ask for advice.
 
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