I think if you wanted a new bag, you should have bought it new. Things happen as you own a bag and you need to expect that...
Scared to return my bag - Defective Neverfull
- Thread starter Clopin
- Start date
I say take it in and see if they will exchange it for u...
btw, don't go to the soho store..the SA there is b*tchY~
btw, don't go to the soho store..the SA there is b*tchY~
My Neverfull has not aged well at all...I think it's just symptomatic of the thin straps. Also I find the weight of the pocket (even empty) causes the top of the bag to sag on one side - looks terrible! I think the neverfull has some design flaws...namely the silly pocket!
Yep! They made it a touch too big and too wide I think. It's why I don't ever bother using it.
Yes because the commission they make on your 700 entry-market bag is really going to break them.....
yup, usually the SA will put the blame on you. otherwise, the SA will tell you that there isnt anything wrong with the bag.
i always manage to get an exchange if i insist. i just told the SA that i bought such an expensive bag and i'm uncomfortable with these flaws therefore i insist an exchange. what can she do?! haha. evetually, the SA exchange for me. the SA should always remember that without people like us who buy from them and they will be jobless by now.
yeah bring it to boutique... I got my cles without keychain off *bay and brought it to lv with receipt in case but they fixed it right away without my receipt.... So try bringing it to boutique...
I don't think you should complain or scream and shout enough to get an exchange. Customer's these days think they can get away with murder because they have a receipt. The bag is technically used it's like exchanging a used dress for a new one.
SA: this dress smells like BO and has blood stains on it.
customer; yeah, but i've got the receipt and the tag is still attached. GIMMIE A NEW DRESS!
ok i got carried away LOL. Since the bag is under warranty i guess you have to accept the fault and have it sent to repairs, hey at least you dont have to pay for it.
p.s. if you care about maintaining a good relationship with your SA i urge you not to make a big fuss for a new bag. He/She will remember the manner you conduct yourself and im sure it will affect the way he/she will help you in the future.
SA: this dress smells like BO and has blood stains on it.
customer; yeah, but i've got the receipt and the tag is still attached. GIMMIE A NEW DRESS!
ok i got carried away LOL. Since the bag is under warranty i guess you have to accept the fault and have it sent to repairs, hey at least you dont have to pay for it.
p.s. if you care about maintaining a good relationship with your SA i urge you not to make a big fuss for a new bag. He/She will remember the manner you conduct yourself and im sure it will affect the way he/she will help you in the future.
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hmmm....i really think you should at least try...its always a matter of you don't ASK you dont GET.
As for maintaining relationships with SA, I do not suggest that you scream at them. Just negotiate nicely. The SA would be more concerned to maintain a good relationship with you...
As for maintaining relationships with SA, I do not suggest that you scream at them. Just negotiate nicely. The SA would be more concerned to maintain a good relationship with you...
It used to be so different. Back in the day (lol) you could take any authentic LV to any LV boutique and if there was a problem they would fix it for free or replace. Now they barely replace anything (giving the excuse that it's too old to be fixed or somehow you did the damage) and if they do accept it, they charge you. 
All this, while quality is going down.
I would still try to take it in, as someone said the worst they can say is no ....
All this, while quality is going down. I would still try to take it in, as someone said the worst they can say is no ....
I agree! Take it in and see what they say, let them know a friend bought it for you and you have the bill for it.
I'm sure they can verified it to be legit and will fix it for you. Maybe if you're luck give you a new one.
I'm sure they can verified it to be legit and will fix it for you. Maybe if you're luck give you a new one.
I can't help but agree...to me it just sounds like you are looking for a new bag without having to pay for one!
i totally agree, they would be jobless, i often wonder why they have 8 staff empty shop, but all seem to busy to helpyup, usually the SA will put the blame on you. otherwise, the SA will tell you that there isnt anything wrong with the bag.
i always manage to get an exchange if i insist. i just told the SA that i bought such an expensive bag and i'm uncomfortable with these flaws therefore i insist an exchange. what can she do?! haha. evetually, the SA exchange for me. the SA should always remember that without people like us who buy from them and they will be jobless by now.
. you go back and talk to them, the very best of luck, i'm not good at complaining
I agree about the dress part totally, but its not a dress its a hardly used bag. I cant understand why we have to be sooo nice to sa's, i dont mean be rude of course, but suck up, i'm sorry no can do
. Everybody should be treated the same, what ever you buy, what ever you spend, and then the world would be a better place, thats my 2 cents worth, and hopfully the OP will have a happy outcome 
I wouldn't try to return it but that's just me. You might also want to know how returning it might affect the person that you bought it from. (the tPF member) If you made a stink, would that go under her name? You might give her a head's up before you went into a boutique with a receipt with her name on it. I've never returned anything so I don't know how it works.