For those of you who remember me, I'm the one who found some great deals at my neighbourhood consignment store in the thread "Look what I found at my neighbourhood consignment store!!"
Well, I don't have happy news to report today... as I'm feeling rather deceived and quite disappointed.
When I got the Monogram Mini Lucille PM TST from them, everything looked fine - when I got home, I took the necessary pics to get it authenticated on this forum. The store had put a price sticker on the brown hanging luggage tag, and I thought nothing of it. My kids have been sick for the past week, so I didn't actually get a chance to sit down and really look at it until last night. I finally went thru it with a fine tooth comb - took off the price sticker, and found that the previous owner had had her name embossed in gold lettering on the luggage tag - this was discreetly hidden by the sticker. And it wasn't just initials, either, it was her full first name.
Had I known that it was there, I would never have bought the bag. So, disappointed, I listed it on craigslist last night because I know that store's policy is absolutely no refunds...but my DH told me to call them this morning anyway and see if they'd make an exception coz, afterall, they hid the name under the price tag.
I did call them...the manager swears she knows nothing about it because she didn't put the price sticker there and that the SA who did put the sticker there wouldn't have known to look for the personalization either...and yet the sticker was conveniently placed directly over the name...
I asked the manager how I was supposed know to look under the price sticker to check if something is there? She asked me if the luggage tag was removable. I said it was, and she replied that she "didn't see a problem then". I told her that wasn't the point. I told her that as a designer bag collector, I don't just buy the bags to carry them - but to collect them...and if some part of the bag is missing or damaged or tainted...it's virtualy worthless to me, as a collector. She said that my options were that they could re-consign the bag for me at the price I paid (which means, if they sell it again, I'd only get 40% of what I paid) or I could just keep it, and they won't contact me the next time a designer item comes in with personalization on it! But they wouldn't be offering a refund. I asked her why she wouldn't make an exception this time, since I did not know the personalization was on the tag, and she started to stutter and stammer about not deceiving me on purpose, blah, blah...policy is no refunds, blah, blah...
I asked her to make an exception in the spirit of customer service and she said she'd talk to the owner and would be back to me by the end of the day...Given her attitude and the dismissive tone in her voice when she told me she'd get back to me, I'm not optimistic...
Good thing I didn't get my second haul of Vernis wallets from them! I'm now re-thinking my long standing relationship with this store.
Any thoughts?
Well, I don't have happy news to report today... as I'm feeling rather deceived and quite disappointed.
When I got the Monogram Mini Lucille PM TST from them, everything looked fine - when I got home, I took the necessary pics to get it authenticated on this forum. The store had put a price sticker on the brown hanging luggage tag, and I thought nothing of it. My kids have been sick for the past week, so I didn't actually get a chance to sit down and really look at it until last night. I finally went thru it with a fine tooth comb - took off the price sticker, and found that the previous owner had had her name embossed in gold lettering on the luggage tag - this was discreetly hidden by the sticker. And it wasn't just initials, either, it was her full first name.
Had I known that it was there, I would never have bought the bag. So, disappointed, I listed it on craigslist last night because I know that store's policy is absolutely no refunds...but my DH told me to call them this morning anyway and see if they'd make an exception coz, afterall, they hid the name under the price tag.
I did call them...the manager swears she knows nothing about it because she didn't put the price sticker there and that the SA who did put the sticker there wouldn't have known to look for the personalization either...and yet the sticker was conveniently placed directly over the name...
I asked the manager how I was supposed know to look under the price sticker to check if something is there? She asked me if the luggage tag was removable. I said it was, and she replied that she "didn't see a problem then". I told her that wasn't the point. I told her that as a designer bag collector, I don't just buy the bags to carry them - but to collect them...and if some part of the bag is missing or damaged or tainted...it's virtualy worthless to me, as a collector. She said that my options were that they could re-consign the bag for me at the price I paid (which means, if they sell it again, I'd only get 40% of what I paid) or I could just keep it, and they won't contact me the next time a designer item comes in with personalization on it! But they wouldn't be offering a refund. I asked her why she wouldn't make an exception this time, since I did not know the personalization was on the tag, and she started to stutter and stammer about not deceiving me on purpose, blah, blah...policy is no refunds, blah, blah...
I asked her to make an exception in the spirit of customer service and she said she'd talk to the owner and would be back to me by the end of the day...Given her attitude and the dismissive tone in her voice when she told me she'd get back to me, I'm not optimistic...
Good thing I didn't get my second haul of Vernis wallets from them! I'm now re-thinking my long standing relationship with this store.
Any thoughts?