So, I've just purchased my first ever Balenciaga from the website It's a Sang Day and it's absolutely beautiful Truly much, much lovelier than I was hoping for - the colour is perfect and the leather is TDF
However, there's a small mark on the tab on the front (don't know the proper name for this :shame. It's a small white circle, with a raised black mark in the middle. I figured, no problem, they'll exchange it for another one. However, apparently that was the last Sang Day they have, no more in the UK. I've sent pics off to Customer Services and they'll get back to me regarding a repair but I just have a couple of questions for the experts
1. Is this a significant flaw? Would you be happy to accept a mark like this on a new handbag? Am I just being too picky? ush:
2. Are they going to be able to 'repair' it? I was thinking that maybe they could just remove the rivets and replace the whole panel - do they normally do this kind of thing?
If they say they can't repair it, I don't know what to do. Should I ask them to source me one from overseas? Is that reasonable? Or is it the kind of thing I should live with and maybe it'll blend in over time? Returning for a refund isn't an option - I am in love with this bag, the colour is perfection
Thanks in advance for any help
However, there's a small mark on the tab on the front (don't know the proper name for this :shame. It's a small white circle, with a raised black mark in the middle. I figured, no problem, they'll exchange it for another one. However, apparently that was the last Sang Day they have, no more in the UK. I've sent pics off to Customer Services and they'll get back to me regarding a repair but I just have a couple of questions for the experts
1. Is this a significant flaw? Would you be happy to accept a mark like this on a new handbag? Am I just being too picky? ush:
2. Are they going to be able to 'repair' it? I was thinking that maybe they could just remove the rivets and replace the whole panel - do they normally do this kind of thing?
If they say they can't repair it, I don't know what to do. Should I ask them to source me one from overseas? Is that reasonable? Or is it the kind of thing I should live with and maybe it'll blend in over time? Returning for a refund isn't an option - I am in love with this bag, the colour is perfection
Thanks in advance for any help