Sales Specialist vs. Sales Associate - what is the difference?

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gelabela

Member
Mar 6, 2019
62
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Hi PF! Question for you all. I have been a shopper at Hermes for a little while (small items here and there). I want to start building a relationship. I met a sales associate and a sales specialist. The SA is very unresponsive. I really enjoy working with her but she is very busy (I'm guessing I'm lower priority since I am a newer client). I met a sales specialist recently who I also adore. Does anyone know if there's a difference between the two? I'm guessing a sales specialist is more junior? I don't mind. Eventually I would love to qualify for a quota bag but I'm so early in the journey I wouldn't expect one for years or until I build my profile. Any advice?
 
This seems to be something that happens more often in larger stores and my understanding is that a Sales Specialist has a department they are assigned to. But they can sell cross-department and offer quota bags regardless, so it does not make a big difference, and you should go with whichever person your prefer to shop with.

It is debatable if there is any advantage if the Specialist happens to be in leather, and it may just depend on how your store is run by your SM. When it comes to quota bags, generally there is no advantage and everyone need to get the SM approval and follow the same process. Hermes can operate differently in different regions though, so if there is a thread for the store you shop at, I’d ask in there just to confirm if anyone knows the specifics of how it works at your store. (Or ask the sales person yourself the next time you see them!)
 
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