I was going to wait until tomorrow when I know for sure, but I can't wait any longer to vent.
I had been anxiously looking for the N/S Cloudy Bundle in White (actually looks beige) and thanks to Roey, I was able to locate the bag, which is pretty much impossible to find.
However, a few weeks after I got it, the leather behind the rivet (the rivet is placed to cover the whole for the drawstring) kept on coming out from under the rivet. I could tuck the leather back behind the rivet with my nails, but it would not stay put for more than a few minutes, and it became annoying.
So... I took it to SAKS to get repaired in late May. It's been two months so I thought I better call because my kids are home and they tend to forget to tell me if someones calls. SAKS told me it could be up to three months, but I just had this weird feeling that I better call, and sure enough they cannot find my ticket.
The women in charge of repairs, called the Chanel repair shop, but the computers were down to see if my ticket number is in the repair shop's system. She promised to call me back tomorrow if she did not hear anything today by the time she left work at 3:30.
We had spoken a few times on the phone today, and at first she said not to worry until she starts to worry, but later on in the day, she is talking about possibly offering a refund.
Hopefully, I will hear good news tomorrow, but I don't get that warm and fuzzy feeling
I had been anxiously looking for the N/S Cloudy Bundle in White (actually looks beige) and thanks to Roey, I was able to locate the bag, which is pretty much impossible to find.
However, a few weeks after I got it, the leather behind the rivet (the rivet is placed to cover the whole for the drawstring) kept on coming out from under the rivet. I could tuck the leather back behind the rivet with my nails, but it would not stay put for more than a few minutes, and it became annoying.
So... I took it to SAKS to get repaired in late May. It's been two months so I thought I better call because my kids are home and they tend to forget to tell me if someones calls. SAKS told me it could be up to three months, but I just had this weird feeling that I better call, and sure enough they cannot find my ticket.
The women in charge of repairs, called the Chanel repair shop, but the computers were down to see if my ticket number is in the repair shop's system. She promised to call me back tomorrow if she did not hear anything today by the time she left work at 3:30.
We had spoken a few times on the phone today, and at first she said not to worry until she starts to worry, but later on in the day, she is talking about possibly offering a refund.
Hopefully, I will hear good news tomorrow, but I don't get that warm and fuzzy feeling
OMG!
I'm so sorry to hear that. I would be livid if Saks lost an impossible to find bag, or any bag for that mattter. Please keep us updated, I'll be keeping my fingers crossed.