I have a hard time believing that if something arrives damaged you can't return it. You paid for a new, undamaged item. I'm pretty sure you can go back to the store and get a manager to give you a refund if others won't.I just did a quick chat because now I regret not getting those Choos last night and the rep said even if it's damaged it's final sale.
So if I order some shoes and they arrive slightly damaged it's final sale even if they come damaged?
[Melanie Denson] Yes, that is correct if the item is listed as final sale.
[mariam] ok , thank you.
[Melanie Denson] Thank you for visiting saks.com. It has been a pleasure serving you today, and we hope you visit us again soon!
They might make exceptions but I just want to pass on what they are saying.
I am sure most other items aren't tossed around like shoes often are during sales.
Don't get me wrong I love the Saks sales, if I have time I will head over to my Saks to check it out in person.