Hi everyone, I wanted to post my situation here to see if anyone has a similar story or know of anything happening like this either at Saks or anywhere else. I have been a loyal customer of Saks since 2008. Never had a problem with an order. Just recently I moved to a new home, have placed orders since then, again no trouble. Well, here comes sale season. I placed quite a few orders over the last two weeks and was called twice to verify shipment and billing information. One card that I used still had our old address on it, which I was not aware of and have now changed with the bank. Again, everything was fine after that and shipped this past week. Well, over the weekend I went to the site to place an order and was blocked from placing it. I thought...well maybe it's my card? Used a different card...again BLOCKED. There is absolutely nothing wrong with the cards. So, I got on chat and they say a member from their security team will be contacting me within 3-5 business days to discuss the "matter" with me. All the while I am thinking, what "MATTER"??? So, I found the number for security and called them direct that evening. The rep I spoke with said he is not the person assigned to my account, therefore he can not discuss what is going on, but mentioned that it could be due to a variety of reasons including a bad IP, address related to fraud in the past, etc and that after conducting extensive research, this one rep would reach out to me by phone. I have waited to hear from them, have heard absolutely NOTHING and am still blocked from their website. This morning I do see that of the 1 or 2 pending orders I had from last week, they actually DELETED them completely from my order history online and have also cancelled the pre-authorization hold with my bank. I have not been notified these orders were even cancelled - I am assuming they have been. Anyone have any idea what this could be? Or what I could do to resolve this? I am beyond upset that I am being treated this way, and yet no one will even tell me what in the world is going on. It is making me feel just so sick!!!