I bought a white bag from them, and then a week later (sworn havent used it at all!) i saw some small black ink spots on the bag. I called them right away and they told me to send it back, but I know this bag is sold out everywhere! So I put some leather conditioner and try to wipe it away, no luck. Tried everything, no luck. Then I took out the magic eraser and the ink sorta dissolve into a giantic smear and eventually part of the leather dye was "lifted"! I freaked out, took it to the cobbler, and they totally fixed it, but cost me $35. Is it wrong to do so? I know $35 is not much, but I was wondering if Saks will pay for that in any chance? I don't understand why the bag would have ink mark on it in the first place!!