Recently two sweaters from Saks Direct arrived separately in a sad state. One stunk like my grandma's closet filled with moth balls; the other had white cat hair all over and smelled so strongly of someone else's perfume that I could taste it in the air. I reported the issue (very nicely!), and afterwards when I called, I thought the SAs were being short with me, leading me to think my account is flagged for 'Difficult Customer' or something! Am I being silly and it happens to everyone else, or should I be careful? :s I guess I'm just scared after the NM fiasco. Thanks, ladies.