Hi Ladies,
I just received the mini Cassandra top handle from Saks.com It is my birthday gift to myself and is absolutely beautiful. However, I am a little annoyed because the bag only came with the dustbag, no tags, leather sample or authenticity card/white card. I called customer service, and they blamed the pandemic?? I was told that "the vendor is sending the bags like this because of Covid" and was offered a 15% off for my inconvenience. Not sure, if this is enough of a discount, and... could this possibly just be a returned bag? someone took the paperwork and returned it? I read that this happens at NM often.
One more thing, I was told by an SA that Saks.com buys bags from YSL to sell via e-commerce but that if I go to the physical store here (in Manhattan) the boutique is disconnected from the actual Saks brick and mortar and I won't be able to exchange it. Is this true? Do you ladies think I can exchange the bag if I just walk into the store?
Thanks in advance!!!!
I just received the mini Cassandra top handle from Saks.com It is my birthday gift to myself and is absolutely beautiful. However, I am a little annoyed because the bag only came with the dustbag, no tags, leather sample or authenticity card/white card. I called customer service, and they blamed the pandemic?? I was told that "the vendor is sending the bags like this because of Covid" and was offered a 15% off for my inconvenience. Not sure, if this is enough of a discount, and... could this possibly just be a returned bag? someone took the paperwork and returned it? I read that this happens at NM often.
One more thing, I was told by an SA that Saks.com buys bags from YSL to sell via e-commerce but that if I go to the physical store here (in Manhattan) the boutique is disconnected from the actual Saks brick and mortar and I won't be able to exchange it. Is this true? Do you ladies think I can exchange the bag if I just walk into the store?
Thanks in advance!!!!