Saks.com nightmare

lovecoach85

Member
Dec 12, 2011
148
0
Thank You for reading this.

This is what happened to my first and definitely last purchase from saks.com

I ordered a Burberry medium tote bag from saks.com last week.
I had a 10% discount which I thought was a great deal and paid $27 for 2 day shipping.
Today, the bag arrived. I had a bad feeling as the gift box looked pretty small for my medium tote. Ad my instincts were right. I got a Burberry Haymarket bowling bag instead! I was shocked and horrified.

Needless to say, I called customer service. They said I had to ship the bag to them which they arranged for fedex to collect from me. I had no choice but to agree. Then, after some time, it strucked on me that they were using ground shipping, this means I have to wait even longer for the item to be shipped to them first before they can send out the right bag. My concerns were confirmed when I called the CS to verify. the CS lady even told me that it was the best that they could do or I could get fedex to do overnight shipping myself ( meaning to say that I have to pay the costs myself).


Thats not all... After reading through some horror stories, I looked at the incorrect bag sent to me and I do not see it on saks.com! I am really worried that they might reject my return since I cant see the bag online.

I am really disheartened by the service provided by saks.com because I am paying for a mistake that was not committed by me. I also do not feel that saks.com is trying its best to resolve the situation. In fact, the lady whom I spoke to sounded more than happy to help me cancel the ground shipping when I opted for overnight shipping which I have to bear the costs.

Nordstrom is just 10mim away from me. i could have purchased the Burberry bag there and that would be just be $50+ more.


What makes things worse is that I cant even bring this bag to the store near me for a return.I have to send it via post.

The reason why I am posting is that for the others to be aware of how online purchases can be made so complicated.
I would also like to know what will happen next as it just seems so unreal.

I hate to be mean but when I feel that I am not treated right as a customer, I have to speak up.

It really kills me to know that I have to wait for updates and for the right bag to be delivered and I do not know when. :sad:
 

authenticplease

Moderator
O.G.
Jul 31, 2008
12,084
249
In My Own Little World
lovecoach85 said:
Thank You for reading this.

This is what happened to my first and definitely last purchase from saks.com

I ordered a Burberry medium tote bag from saks.com last week.
I had a 10% discount which I thought was a great deal and paid $27 for 2 day shipping.
Today, the bag arrived. I had a bad feeling as the gift box looked pretty small for my medium tote. Ad my instincts were right. I got a Burberry Haymarket bowling bag instead! I was shocked and horrified.

Needless to say, I called customer service. They said I had to ship the bag to them which they arranged for fedex to collect from me. I had no choice but to agree. Then, after some time, it strucked on me that they were using ground shipping, this means I have to wait even longer for the item to be shipped to them first before they can send out the right bag. My concerns were confirmed when I called the CS to verify. the CS lady even told me that it was the best that they could do or I could get fedex to do overnight shipping myself ( meaning to say that I have to pay the costs myself).

Thats not all... After reading through some horror stories, I looked at the incorrect bag sent to me and I do not see it on saks.com! I am really worried that they might reject my return since I cant see the bag online.

I am really disheartened by the service provided by saks.com because I am paying for a mistake that was not committed by me. I also do not feel that saks.com is trying its best to resolve the situation. In fact, the lady whom I spoke to sounded more than happy to help me cancel the ground shipping when I opted for overnight shipping which I have to bear the costs.

Nordstrom is just 10mim away from me. i could have purchased the Burberry bag there and that would be just be $50+ more.

What makes things worse is that I cant even bring this bag to the store near me for a return.I have to send it via post.

The reason why I am posting is that for the others to be aware of how online purchases can be made so complicated.
I would also like to know what will happen next as it just seems so unreal.

I hate to be mean but when I feel that I am not treated right as a customer, I have to speak up.

It really kills me to know that I have to wait for updates and for the right bag to be delivered and I do not know when. :sad:
So sorry this has happened to you:hugs: you can return online purchases in the store if there is one near you....then just reorder the correct bag if the store doesn't have it. Online should honor the 10% discount you had and should comp you on the express postage you paid for....just be friendly to the CS person and let then know what you expect.