I ordered a Gucci bag from Saks over two weeks ago and received it without a dust bag. Since then I've spoken to customer service three times - and each time they promised a dust bag asap - in one case via overnight by the weekend - that was last Friday. At this point I think that they should give me something for putting me through all this hassel - like a coupon or the current sale price of the item (as of Wed when they do the markdowns). What do you all think? Is that unreasonable? I just can't believe that I've had to call three times about this - and the supervisor was supposed to call me today to confirm shippment, so I guess call #4 will have to be made.