I just want to share how disappointed I am with Saks customer service. I bought a bag at AUD3638.70 to be shipped to Australia. It doesn't come in its original packaging nor dust bag and it is defective. It's disappointing that they don't bother to check the bag and pack it well before shipping it.
They permitted a return so I shipped the bag back immediately. It took only 3 days for it to go from Australia and back to USA. I have the tracking details which states that it was delivered to them and was signed for.
It's been 2 weeks since they have received my return, I've contacted them multiple times but they told me that they have not receive my return and nothing is in process. The customer service staff have very generic responses and are not helpful at all.
I am appalled by the way they do business and is considering doing a credit card chargeback at this moment to get my money back.
Just want everyone to be aware before you shop at Saks.
They permitted a return so I shipped the bag back immediately. It took only 3 days for it to go from Australia and back to USA. I have the tracking details which states that it was delivered to them and was signed for.
It's been 2 weeks since they have received my return, I've contacted them multiple times but they told me that they have not receive my return and nothing is in process. The customer service staff have very generic responses and are not helpful at all.
I am appalled by the way they do business and is considering doing a credit card chargeback at this moment to get my money back.
Just want everyone to be aware before you shop at Saks.