Well, as a graduation present to myself, I decided to look for a new designer bag. I fell in love with the navy Chloe ritter bag, which had just been released. It looks exactly like the heloise, but is much lighter as it is made of cloth and polyurethane. anyways, i decided to get the bag and wore it out several days later. everything was going fine until the second day i took it out ... i had put two small books, my wallet, and my cosmetic bag in it. i was sitting in the lecture hall and was about to move it to another chair when i pulled it and THE STRAP BROKE! I was appalled. The strap had come undone just where it was connected to the bag. How could chloe have made such a poor quality bag? I had hardly even used it. needless to say, i was quite sad and somewhat angry, and called the chloe store that i had bought it from. they have a policy of only exchanges in the first seven days, no refunds, but they agreed to send me a replacement. i am a little uneasy about this as i am afraid that the design is poor and the second bag they send will be just as faulty ... at the same time as angry, because after spending $1000s on a bag, how can they make something that is so defective and poor? The SA at the chloe store said she had sold numerous units of this bag, and had never had complaints ... so maybe (hopefully) i just got a lemon. Has anything like this ever happened to you guys?