SA Etiquette Question

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Karla

O.G.
Dec 26, 2005
2,232
35
Please be patient as this story is a bit long. I am very new to the world of Hermes and have a question pertaining to etiquette when dealing with a SA and attempting to find a particular bag. I visited a store for the first time a while back and enquired about the possibility of placing an order for a Kelly. The SA was very nice and told me it was possible for an order to be placed in February. She also said that if I got back to her with my final specifications she would call me if a bag came in. In the meantime I found out I was pregnant and all thoughts of Hermes left my mind while I concentrated on having a good pregnancy and a healthy baby as I have lots of trouble getting pregnant and carrying to term. My baby arrived February 10th and my husband reminded me that we should call and see if an order could still go in. He called the SA the end of February and she said that the manager had already gone to Paris but that an order could go in for the next time - July. She also said she would call me if anything came in she thought I would like. I'm quite amazed she is being so helpful with me being that I am a newbie. At any rate she called with info on a Kelly that became available but I turned it down because I was not positive it was the color I wanted and I was also unsure of the size having never been able to try one on. This store is about 2 hours away and I could not travel there with a 4 week old right now to see it in person. In the meantime I saw the recent Evelyn purchases by some of the tPF members and really thought that would be a great first bag for me - easier to aqquire, practical with a baby and just plain beautiful. Also, I could get it now - just in time to be a gift from my husband for my 40th birthday. I wanted a specific color combination though. When I declined the Kelly I explained why and enquired about the Evelyn I wanted. She did not have one in stock but said she would try to find one. She called back yesterday and left a message saying that there was not one in the color I wanted available in the US and told me about 2 bags she did have in the store. However someone here on tPF thought there was one available in her store. My husband was disappointed that I might not be able to get the purse so today he suggested I call the store where someone on the tPF thought they might have one in stock. After this long story here is the etiquette question - I did call and they had one and said it could be shipped to me. I wondered if I should have call my SA and tell her this store had one and ask her to get it but was worried that it would be gone by the next business day. So I purchased it .. my first Heremes! So exciting! :yahoo: But have I made a serious error here since i want to develop a relationship with the SA from the store closer to me? I need to call her back tomorrow and am unsure what to tell her ... i can honestly say I'm not interested in the two she has in stock in her store but do I tell her I found one in the color I want in another store and that I purchased it? I hope I haven't made a big mistake in terms of etiquette. I was simply worried that if I waited and did not purchase the bag right away that i would be gone and I really wanted this specific bag! I am SO excited about my new purse though! It should be here in 2 days and I plan on doing my first reveal. Any advice/suggestions on how to handle things with the SA from my store are quite appreciated.
 
Karla you don't need to tell your SA you found it elsewhere if you don't want to and you can honestly say you are not interested in the ones she has.

If you need to tell her about it (say she finds the same one for you in 6 months time) you can always say your DH surprised you with it.

Congratulations on your new, healthy baby and your upcoming birthday. Enjoy your new evelyne :flowers:
 
Karla, no need to worry about the etiquette here. They were very helpful, but didn't have what you wanted. We are all adults here. So you took matters into your own hands and got the goods!!! Kudos to you! Whatever works for you is what you should do...especially since you are not close to an H boutique. I think it's fabulous they were able to ship to you without you being there. Most will not. Enjoy BOTH your new BABIES!!!
 
Karla you don't need to tell your SA you found it elsewhere if you don't want to and you can honestly say you are not interested in the ones she has.

If you need to tell her about it (say she finds the same one for you in 6 months time) you can always say your DH surprised you with it.

Congratulations on your new, healthy baby and your upcoming birthday. Enjoy your new evelyne :flowers:

Thanks Handybags! I'm just going to tell her that I was able to find it as I don't want her to continue to look for it. I should have it by Friday and I am SO excited!
 
Karla, no need to worry about the etiquette here. They were very helpful, but didn't have what you wanted. We are all adults here. So you took matters into your own hands and got the goods!!! Kudos to you! Whatever works for you is what you should do...especially since you are not close to an H boutique. I think it's fabulous they were able to ship to you without you being there. Most will not. Enjoy BOTH your new BABIES!!!

Hermesmonkey, Thanks for your reply. I'm not trying to make too much of this but the SA at the store closer to me is willing to work with me to place a order for a Kelly so I do want to cultivate a good relationship with her. From what I've read on tPF it helps to cultivate a good relationship with a SA if you want to try to place a SO or if you want them to call you if a purse meeting your specs becomes available. I'm just going to tell her i found it and snatched it up before it could disappear. Is it unusual for a store to ship a purse like they are doing for me? If so, I am doubly lucky! :tup:

I can't wait til it gets here and I can post my first reveal!
 
Karla, indeed, you should cultivate a good relationship with an SA! However, yes, I find it unusual that an H boutique would ship to you as they do not know you. Most of the boutiques that I have been to do not ship unless you have physically been in the store. Some will only ship if you were there to purchase! So yes, you are DOUBLY lucky!! Again congratulations! Just tell your sa about it. They will be fine.
 
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