S lock question

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  1. #1 Jan 12, 2019
    Last edited: Jan 13, 2019
    I am having trouble opening the s lock on my new Pochette Metis. It opened fine the first time I tried, but now when I pinch it, it seems stuck. I’m afraid to force it too much because I don’t want to break it. Has anyone ever heard of this happening or have any suggestions? I did a search and couldn’t find anything, Thanks!
  2. Also, this is probably a silly question, but I have never used an s lock before. There are two little round knobs that you push together. Does just the left one move and the right one stay stationary and not move?

    And if anyone has this bag, is it kind of difficult to open and close? It seems like I have to kind of mess with it a bit to open and close it and I really hope it’s not defective because I want to keep her. Thanks so much for any help or advice.
  3. I have two items with an S lock and only one side moves.
    Ozym likes this.
  4. Thank you so much! That makes me feel better. I will have to fiddle with it a bit more and see if I can get it to open easier. I’m just worried about scratching it up!
    leechiyong likes this.
  5. Also, the bag is difficult to close when empty, when filled, the lock will have kind of support against the pushing moving part, if that makes sense..
    Ozym likes this.
  6. Thank you! I will fill it up and play with it some more. I really, really want to keep it, so hopefully everything is fine. Thanks for the advice!
    XCCX likes this.
  7. I sent this bag back because I felt the lock was poor and quite difficult to close. It's the same with all of them I think.
    Ozym likes this.
  8. Thanks! Good to know I’m not just incompetent at opening bags! :smile: