Hi, first time posting and not sure if I’m doing it correctly ie in the right area?? I bought a Boulogne last year and only opened it at Christmas time as it was a present and I didn’t need it. Used it twice in February when I noticed the strap at one end was wrinkled (I asked the SA when I bought it,because of the different leather (all of my others are vachetta) if there were any problems as it looked “coated” - of course the reply was “no”. I returned it to the store and they sent it away for a replacement - 4 months later I received the replacement and it is exactly the same (I even wonder if it was replaced??). I returned the whole bag and said if that was the quality I would like a refund (I’m Australia if it is a defect you can ask for a refund not an exchange) as I do not require any other bags (I bought a lot in the last 2 years due to price increases). Has anyone else experienced this with this new leather strap?? Thank you so much for any replies or suggestions in what I can ask for as I love the bag but will not wear it as the strap is awful and someone asked me if I had bought a fake (tongue in cheek).
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