Ok, deep breath... let me know if I'm overreacting...
About a month ago, I contacted a highly recommended Saks SA to see if she had a Pochette Metis in empreinte leather. She located one for me from Southcoast Plaza and I purchased it through her. There were some defect issues with it, including it being off center and some glazing that ended up on the leather. In order to ensure that she kept her commission, I tried every avenue to keep from returning it. I worked with her too see if we could find a new one, and also was told that I could return it to my local LV for a store credit (so she'd still keep her commission).
While this was going on, I've also been searching for the elusive Neonoe with pink, and found someone on purseforum who said their SA had another one available. Given how limited these are, I reached out to that SA to buy it.
Today, after still trying to work things out with the first SA on the PM exchange, she texts me and says that she knows I have another order with the 2nd S.A., and that she "unfortunately, only likes to assist loyal clients" and that she would no longer be able to assist me." I asked her what was going on to prompt this, and explained if it was because of the neonoe, that I hope she understands how hard it was to find. She hasn't responded.
Am I justified in being annoyed at her tone? I've never had this issue in the past, despite working with various Chanel SAs to find certain hard-to-find bags. We all know that stock can be limited, and sometimes only certain SAs have access to certain bags. Obviously I wouldn't work with this current S.A. again even if she were willing to work with me, but I'm just a bit baffled by it all...
About a month ago, I contacted a highly recommended Saks SA to see if she had a Pochette Metis in empreinte leather. She located one for me from Southcoast Plaza and I purchased it through her. There were some defect issues with it, including it being off center and some glazing that ended up on the leather. In order to ensure that she kept her commission, I tried every avenue to keep from returning it. I worked with her too see if we could find a new one, and also was told that I could return it to my local LV for a store credit (so she'd still keep her commission).
While this was going on, I've also been searching for the elusive Neonoe with pink, and found someone on purseforum who said their SA had another one available. Given how limited these are, I reached out to that SA to buy it.
Today, after still trying to work things out with the first SA on the PM exchange, she texts me and says that she knows I have another order with the 2nd S.A., and that she "unfortunately, only likes to assist loyal clients" and that she would no longer be able to assist me." I asked her what was going on to prompt this, and explained if it was because of the neonoe, that I hope she understands how hard it was to find. She hasn't responded.
Am I justified in being annoyed at her tone? I've never had this issue in the past, despite working with various Chanel SAs to find certain hard-to-find bags. We all know that stock can be limited, and sometimes only certain SAs have access to certain bags. Obviously I wouldn't work with this current S.A. again even if she were willing to work with me, but I'm just a bit baffled by it all...
