i didnt get her name but she was so rude to me and every single other customer! everyone that asked her to see/try on a bag- she got the bag for us but EVERY single time gave everyone an evil smirk and stare and SO much attitude! my gosh! even though im 16 i can understand why...lol but adults like in their 40-60's too? mind you i was carrying an azur speedy 30 . all i know is that she is asian and pregnant....i think she was the manager...no? i was actually planning on buying the mono speedy 30 and a keepall 50- but i didnt because i didnt want to spend quite a bit of money at this store with horrible customer service...im going to bloor all the time now for sure. they are so much nicer!