My goodness. I called about a coin purse as I hear they have so many... The SA could not have been more rude. Acted like she could care less whether she made the sale. I told her that my friends on TPF rec'd the store. She threw the phone down to go check, came back and barked the colors at me. When I asked questions like is it SKy or Ink or Ice blue she got all impatient and tried to tell me I didn't know my seasons (!!)...then I asked about the quality of the leather and she was like, "I don't know what you're talking about. Our leather is consistently what it is supposed to be." I started trying ot explain smooshy vs veiny and distressed and then I just said screw it, even my beloved bbags are not worth all that attitude. Why do these SAs have such intense attitudes? Is it resentment, boredom, contempt? Yuck. Sad.