I bet by tomorrow morning...I know I called about an order I placed a month a go and they were like oh yeah you didn't get it? I said no....they were like oh crap hah, I had the feeling they have been getting a lot of those calls
I just saw in the CS thread that RM and Catalina (who came down from Canada!) are in NYC working with the new computer system, which is going to start being built tomorrow!! I think this might be part of what are seeing...this in the long run is more exciting for me than any bag...automated CS @ RM.com!!!