That is sad news, I hope she gets it sorted out. Hopefully this isn't a pervasive problem with the bag.I love the style. It fits beautifully on the shoulder and it holds a lot. I like that it is structured and has details like the pleating on the sides. It is not very common so it definitely stands out.
My best friend has one and it is stunning but I hate to be the bearer of bad news..... She bought hers a month ago and when we were admiring it tonight, we noticed that the straps were cracking and peeling in 3 spots. She isn't hard on her bags and rotates them quite often (she has a wonderful collection of LV and LV slg's). This was so disappointing to discover.
It may not happen often but I want to let you know as it is a lot of $$$. She still loves her bag and hopes that LV will correct the problem. HTH!
Is it a problem with the zipper being too stiff or the opening in general?I had the pm version of this bag and I sold it. I really liked it but.....I found it hard to get into. You have to put a little bit of work into opening it. And I didn't like the way it looked when u left it open. That is why I got the Westminster. It is an awesome bag. Not a lot of people have it so I feel special when I carry her.