rivet missing/broken/fell off

susansfe

Member
May 15, 2006
32
0
one small bolt that holds the handle together on my city bag fell off.
store will not send a replacement bolt and i don't want to send the bag to them for repair (they will not give a $ quote until they have the bag).
first: does anyone know what this little bolt is called?
and more importantly: any suggested solutions without having to send the bag back to them?
thanks so much.:heart:
 

juneping

couch potato-ing
O.G.
Jun 11, 2007
17,798
893
NYC
i am sorry t ohear that but i don't think you can fix it without sending the bag back to the store. tell the store to give you the range of the replacement. if it is more than certain amount then you just wouldn't do it. does it make sense to you? good luck!
 

c'est la mode

Member
Dec 7, 2007
54
0
AHHHh the rivet fell off my Anthracity GGH City!!! What can I do to fix it it?? I am willing to spend more $$$ but preferably not!! I would appreciate any suggestions. I live in the NYC area..so if anyone knows a place that repairs balenciaga bags please let me know! Thank youuuuuuus
 

hmwe46

why bother
O.G.
Jun 27, 2006
10,774
27
moved to Care & Maintenance

if you search here you will find what you need....
 

susansfe

Member
May 15, 2006
32
0
glad that you understand the problem. i could have local shoe repair guy do the fixing if i could just get the bolt. one would expect such customer service for a $1200 bag?
someone please send us the bolts!
:tdown:
 

jlucia

New Member
Mar 30, 2008
3
0
New England to San Diego CA
Help, 2 bolts/rivets are missing from my purple leather Balenciaga bag. I tried Barneys but they directed me to the Balenciaga website - don't see a way to contact them regarding repairs. So where can I obtain these rivets???
 

susansfe

Member
May 15, 2006
32
0
this has never happened with another bag. four gals on this page have the same problem with our bbags. let's find out from someone about getting those rivets.
 

viciel

Glendarroch
O.G.
Nov 9, 2006
4,194
126
one small bolt that holds the handle together on my city bag fell off.
store will not send a replacement bolt and i don't want to send the bag to them for repair (they will not give a $ quote until they have the bag).
first: does anyone know what this little bolt is called?
and more importantly: any suggested solutions without having to send the bag back to them?
thanks so much.:heart:
when i got my preloved lilac first, the bolt/rivet fell off after just a couple of use, i took it to the local leather craftsman and all the technicians told me to send it back to the store that makes the bag, it was slightly painful, but i did send it to BALNY and they did a wonderful job to it. The SA i worked with at the time also kept me informed during the 3 weeks it was gone, send it in, so the repair's done correctly, that's more important right?:smile: good luck!
 

catalyst81

Member
Aug 30, 2007
163
0
38
london
AHHHh the rivet fell off my Anthracity GGH City!!! What can I do to fix it it?? I am willing to spend more $$$ but preferably not!! I would appreciate any suggestions. I live in the NYC area..so if anyone knows a place that repairs balenciaga bags please let me know! Thank youuuuuuus
Here in singapore the SA will provide us the riverts but we have to go to a shoe repair shop to get them to fix it into the leather for us...

riverts are FOC...
 

catalyst81

Member
Aug 30, 2007
163
0
38
london
Store in singapore gives free replacement bolts/riverts.. But will direct you to the local craftsman; one that they recommend...
 

susansfe

Member
May 15, 2006
32
0
catalyst81
please do tell how to contact them for the replacement bolt.
is there an email address?
thank you so much!
 
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