I pulled out my Ace Satchel again for the first time since last spring, and naturally fell in love all over again. I wore the bag for 2-3 months straight in 2016, so the leather is soft and smooshy. I don't like caving in sides, so I decided that she was special enough to get her own custom Samorga. While I was measuring the bag, I noticed that I had lost of the of the four feet on the bottom of the bag. I called Coach, but they can't be ordered. I have to send the bag in.
I've only sent one bag in for repair, but they destroyed it. It came back in much worse shape; I could have done a better repair on my own sewing machine. When I took it in, the store manager was appalled and the district manager hunted the final Navy Soft Swagger in North America down from an outlet to replace it for me.
I'd like the missing foot, but I love the bag and am not sure I trust them with it. I'd prefer a missing foot to a store credit for a ruined bag.
What do you think? Am I just being paranoid? Coach must repair a lot of bags...perhaps I just had bad luck?
I've only sent one bag in for repair, but they destroyed it. It came back in much worse shape; I could have done a better repair on my own sewing machine. When I took it in, the store manager was appalled and the district manager hunted the final Navy Soft Swagger in North America down from an outlet to replace it for me.
I'd like the missing foot, but I love the bag and am not sure I trust them with it. I'd prefer a missing foot to a store credit for a ruined bag.
What do you think? Am I just being paranoid? Coach must repair a lot of bags...perhaps I just had bad luck?