I recently posted about the hardware on the Gustto Carla bag I purchased from Revolve Clothing. Well, it gets worse...The bag had no tags on it, and upon further inspection, there were CRUMBS in the main compartment! I called customer service, and they told me it had indeed been a customer return. I said, Well I was under the impression that it was a brand new bag, just an older style. If it had been USED, shouldn't that have been noted in the item description, along with the words SOLD AS IS?? She told me that the customer returns dept. carefully inspects all bags, but hello...they missed this one. I do like the bag, but I feel as though I have been duped. I thought I got a NEW bag for a good price; instead I got a USED bag for just an OK price, considering someone used and soiled it. The CS rep was very cold (not very customer friendly at all), but told me I could return it. I expected them to offer me like a 10% discount to keep it, but instead they'd rather resell it to another unsuspecting customer. Anyway, buyer beware if you come across that bag on their site! I know many of you have shopped at Revolve and undoubtedly have had good experiences, but I just wanted to share my experience. Thanks for letting me vent!