eggpudding Thank you! I rushed home from work to test it out so was feeling pretty shabby.
bm0226 Mine was posted from Singapore with Fedex and the main issues was that my name was listed as the recipient on the declaration while both my partner and myself were on the commercial invoice. I had to send through verification of the order which meant sending through all email correspondence along with the phone order form used to purchase the bag. My advice is just give them absolutely everything the first time - my bag had been in customs for 5 days before they decided they wanted more documentation. Also if it is delayed, do chase it up - I called quite a few times which seemed to push things along a little. I ended up paying $365 for duties and taxes too.
OVincze Saks do - its best to go through the email address listed for customer service on the online store and request further information about stock levels etc. The spring line is being released really soon too, so they may have more in store shortly.