Returns to a Chloe boutique

Tammy518

Just one more...
Jan 3, 2006
4,631
3
Hi! I'm new here, and I'm dying for a Paddington. I've preordered one from Nieman Marcus but it likely won't be shipped until around the end of February. A week or two ago, I called Chloe NY and was faxed an order form. On there, it said that they will not do refunds, only replacement merchandise or store credit. Is this policy the same for the new Chloe boutique that opened? I can't imagine I won't love the bag, but never having seen one in person, it does make me a little nervous to spend that much money without the possibility of being able to return it.
 

star3777

Fellow "Passionista"
Nov 20, 2005
4,159
37
Tammy518 said:
Hi! I'm new here, and I'm dying for a Paddington. I've preordered one from Nieman Marcus but it likely won't be shipped until around the end of February. A week or two ago, I called Chloe NY and was faxed an order form. On there, it said that they will not do refunds, only replacement merchandise or store credit. Is this policy the same for the new Chloe boutique that opened? I can't imagine I won't love the bag, but never having seen one in person, it does make me a little nervous to spend that much money without the possibility of being able to return it.

Really? I guess that means my paddington is a for sure bag!!! IT ALWAYS WAS!!!!:lol: Can't wait for my WHISKEY!!!!:love: But seriously, it sucks for those who are unsure.
 

Loganz

will work for shoes
O.G.
Dec 16, 2005
8,184
12
I know you can return merchandise to Neimans, or any of the other department stores.

If you are unsure you may want to call the SC Plaza store and check their return policy or just wait for Neimans to have in stock.

Although, most of us love our paddys more when we actually see them; so, I doubt you would want to return yours - and it stinks to have to wait for something you really want.
 

CeeJay

A BAL-enced Life!
O.G.
Dec 6, 2005
15,052
25,329
Hmmmm ... this "policy" seems to be the modus operandi with a lot of the Designer Shops now ... Balenciaga does the same thing. Not only do you have to "pre-purchase" the item, but when you get it and don't like it --> TFB ... you're stuck with it.

I guess they figure that you can always sell it on the "open" market (e.g., eBay). Can't say that I'm a fan of this policy ...
 

Kat

Member
Dec 13, 2005
8,160
11
CeeJay said:
Hmmmm ... this "policy" seems to be the modus operandi with a lot of the Designer Shops now ... Balenciaga does the same thing. Not only do you have to "pre-purchase" the item, but when you get it and don't like it --> TFB ... you're stuck with it.

I guess they figure that you can always sell it on the "open" market (e.g., eBay). Can't say that I'm a fan of this policy ...
Yikes! They're not very customer friendly, huh? :evil:
 

Noriko

Member
Sep 13, 2005
3,986
33
I would make sure you absolutely love the bag first, and also that you have a good SA at the boutique that will make sure there isnt anything wrong with the bag. I got screwed with one of these policies.

I bought the bag but had to exchange it twice due to bad merchandise, then they said that I could only get one more bag and if that one had problems well thats too bad. This is probably a rare situation, but it can happen.
 

Tammy518

Just one more...
Jan 3, 2006
4,631
3
Thanks for the replies. I figured SCP would have the same policy as well. What to do? I want it, and don't want to wait, but...

Noriko, that's scary having to return a defective bag twice.
 

JenJen

Handbag crazed
Dec 1, 2005
78
0
Noriko said:
I would make sure you absolutely love the bag first, and also that you have a good SA at the boutique that will make sure there isnt anything wrong with the bag. I got screwed with one of these policies.

I bought the bag but had to exchange it twice due to bad merchandise, then they said that I could only get one more bag and if that one had problems well thats too bad. This is probably a rare situation, but it can happen.[/quote

Which bag was it, Noriko? Just so that I can have an F.Y.I. and to be careful in ordering and purchasing...thanks!
 

*JJ*

En Vogue
O.G.
Sep 13, 2005
1,925
195
Noriko said:
I would make sure you absolutely love the bag first, and also that you have a good SA at the boutique that will make sure there isnt anything wrong with the bag.


i agree. i would never shell out so much money on a bag i haven't even seen in person.
 

Noriko

Member
Sep 13, 2005
3,986
33
JenJen said:
Noriko said:
I would make sure you absolutely love the bag first, and also that you have a good SA at the boutique that will make sure there isnt anything wrong with the bag. I got screwed with one of these policies.

I bought the bag but had to exchange it twice due to bad merchandise, then they said that I could only get one more bag and if that one had problems well thats too bad. This is probably a rare situation, but it can happen.[/quote

Which bag was it, Noriko? Just so that I can have an F.Y.I. and to be careful in ordering and purchasing...thanks!

The Fendi spy, of all bags:lol:
 
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