Returns & refunds at NM.. Pls advise

[fairytale_55]

Dear ladies,

I helped my sister placed an order for 1 pair of chanel flats & wallet through email correspondences with a sales rep in NM. It was an international shipment.

Unfortunately the shoes do not fit & she was not satisfied with the wallet.

She asked me to help her do a return & refund.

I called NM Custome service line.. This sales rep told me for orders made through emails/phones with the stores had to be returned directly to the store.

Meaning i have to mail back the shoes & wallets DIRECLY to the neiman marcus store at troy, michigan & NOT to their sales division 123 Customer way Irving, TX 75039.

1. Can someone advise if this is the case?

However in the package that she received, there wasn't any HARD COPY receipt, only the proforma invoice. The receipt was emailed to us.

2. So do i have to print out the receipt & mail back together with the items?? Or just put the shoe & proforma invoice into the box & send back...There was no return merchandise authorisation (rma) number for me.

 

[poohbag]

I would suggest that you email the SA whom you worked with on this transaction and ask her directly. The ones I have worked with usually want the items sent back to them so they can re-sell to someone else. Good luck!

 

[shuzbabe]

Dear ladies,

I helped my sister placed an order for 1 pair of chanel flats & wallet through email correspondences with a sales rep in NM. It was an international shipment.

Unfortunately the shoes do not fit & she was not satisfied with the wallet.

She asked me to help her do a return & refund.

I called NM Custome service line.. This sales rep told me for orders made through emails/phones with the stores had to be returned directly to the store.

Meaning i have to mail back the shoes & wallets DIRECLY to the neiman marcus store at troy, michigan & NOT to their sales division 123 Customer way Irving, TX 75039.

1. Can someone advise if this is the case?

However in the package that she received, there wasn't any HARD COPY receipt, only the proforma invoice. The receipt was emailed to us.

2. So do i have to print out the receipt & mail back together with the items?? Or just put the shoe & proforma invoice into the box & send back...There was no return merchandise authorisation (rma) number for me.

Yes, contact your sales rep and informed them that you would like to return the items. Then mail everything back to the sale rep, I would include a copy of your email receipt along with the invoice. When you mail the items you should address it to your sales rep and the department. Make sure you get a tracking number so you can follow up on when it arrives at the store. Once it arrives I would follow up with the sale rep, when they refund the item they should be able to email you the refund receipt immediately. Nm store has very good return policy, you should have no problems getting your refund. Good luck!