Returns on Sale are Store Credit Only?

satine112

O.G.
Apr 26, 2006
1,109
38
I purchased a velvet love crossbody bag during the after xmas sale. It came (without a dust cover) and i don't love it. It's far too small to carry even my sunglasses and phone without trouble. The velvet is a dust magnet. And my DH insulted the color/style. OK i get it. So i want to return it. When i purchased the bag, no where did it state on the check out page that sale items are store credit only if you return. But now that i'm filling out the form, i see this is the case.

Has anyone had luck returning anyways, for a full refund? I'm super pissed right now that it didn't say and now i'm stuck with this bag. Help?
 
their CS isn't great - i've sent them 2 emails and tried to call on multiple occasions. Nobody answers the phone and nobody writes me back. so disappointed.
They absolutely lack in customer service.

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