I know returns in general have been discussed here so if the moderators feel need to move this to a different thread, feel free. Just wanted to share my experience with some of the recent returns that I had done. Most recently, I had returned a bag in the middle of June. They received it on June 21st yet no credit has appeared on my credit card. I realize that these returns are taking longer to process, but as you approach the 3 week point, I think you should be seeing some activity. I chatted with a representative today who could not find notification that the bag was returned and asked for my UPS tracking number for the return. Luckily, I keep good records and I was able to immediately give her that. Based on that information, she was pushing the credit through, but I got the impression that if I didn't have that information, I would be at Coach's mercy.
Message of the story - keep records & particularly your return UPS tracking #. Before I ever inquire with Coach on a return, I always check UPS to see when they received it.
I'm hopeful I'll see both credits appear soon but if I don't, I'll be reaching back out to them.
As a side note, my experience today was via the chat box, early in the am (I'm on the east coast). She was able to handle everything via the chat...the box wasn't popping up as usual but the little chat icon showed in the bottom right corner.
Hopefully this helps anyone...
Message of the story - keep records & particularly your return UPS tracking #. Before I ever inquire with Coach on a return, I always check UPS to see when they received it.
I'm hopeful I'll see both credits appear soon but if I don't, I'll be reaching back out to them.
As a side note, my experience today was via the chat box, early in the am (I'm on the east coast). She was able to handle everything via the chat...the box wasn't popping up as usual but the little chat icon showed in the bottom right corner.
Hopefully this helps anyone...