Returning to Overstock.com?

I returned a Christmas gift in January (Chi dryer that was busted in half)

I would imagine January would be a busy month for them with returns and such but it took maybe 7 days until everything processed and I got a new product. I thought they were great.

 

I've had good CS dealing in the past with them.

 

I have also had good experience with returns. Especially since they no longer have a restocking fee!

 

If you use their return label I can see it taking longer than usual. When I returned items using my own shipping method it was processed faster.

 

I recently returned something, took less than two weeks. Probably a week because I totally forgot about it. The only thing is, they charge for shipping when you return!

 

I was not charged for return shipping.

 

I had a problem once with a return, but I contacted their CS online and they resolved it quickly. I suggest contacting them to make sure they received it and to make them aware that you're waiting for the refund.