Returning to Overstock.com?

[wickedassin]

Does anyone have any recent experience with returning items to overstock.com? I just saw on their website that they "reserve" the right that it can take up to a MONTH for a return to be processed. I was just curious if it really takes that long and if anyone's had any issues?

Thanks!

 

[samjane]

I returned a Christmas gift in January (Chi dryer that was busted in half)

I would imagine January would be a busy month for them with returns and such but it took maybe 7 days until everything processed and I got a new product. I thought they were great.

 

[lmartinx1]

I've had good CS dealing in the past with them.

 

[tracy814]

I have also had good experience with returns. Especially since they no longer have a restocking fee!

 

[pot_luck]

If you use their return label I can see it taking longer than usual. When I returned items using my own shipping method it was processed faster.

 

[GUCCI_COOCHIE]

I recently returned something, took less than two weeks. Probably a week because I totally forgot about it. The only thing is, they charge for shipping when you return!

 

[wickedassin]

Thanks so much for the input! Glad to hear you've all had good experiences!

 

[samjane]

I recently returned something, took less than two weeks. Probably a week because I totally forgot about it. The only thing is, they charge for shipping when you return!

I was not charged for return shipping.

 

[thithi]

I had a problem once with a return, but I contacted their CS online and they resolved it quickly. I suggest contacting them to make sure they received it and to make them aware that you're waiting for the refund.