Returning purchase to a high end store.

naturale

Member
Mar 6, 2006
822
3
Houston
Yesterday I purchased a pair of Marc Jacobs sunglasses. I thought I liked. On my way home I wore them and they just felt too heavy on my face. I'm thinking of returning them, but I feel embarassed to do that-- I never have before. I bought them at Neiman Marcus and the NM here only takes their own credit card, american express or a check. I wrote a check cause I don't have neither or the other two--which is another reason I feel embaressed--I don't want them thinking I didn't have the money to pay for them.

What do you guys think. Have you ever felt embarassed returning purchase to a high end store.
 

Kat

Member
Dec 13, 2005
8,231
6
I never feel embarassed returning an expensive item. I frequent the same stores and they know they get plenty of sales from me in the long run. I do not feel embarassed exchanging things if they're not right. I bought a pair of Chanel glasses. When I started wearing them I discovered that the frame was a little too small. The sun was still getting in my eyes. I exchanged them for a larger pair. When you pay close to $500 for a pair of sunglasses you have to be 100% happy with them. Do not feel embarassed if you need to return them.
 

Loganz

will work for shoes
O.G.
Dec 16, 2005
8,252
12
Colorado
I do know how you feel, I have felt that way too; but, it has never stopped me from returning something if it was not right for me.

We all make purchase errors - the SA will not think that you could not afford the purchase; she may try to talk you into something else though. ;)
 

Cristina

Member
Oct 23, 2005
13,048
32
38
South Florida
No, not at all. You're not happy with them, it's your money, return them and don't feel bad! Maybe you'll find something else you like while you're there :biggrin:
 

USCgerl

O.G.
Nov 25, 2005
1,274
1
Don't feel embarassed! You do what you gotta do. I personally would hate to keep a pair of sunglasses that costs that much AND I didn't like them. Maybe you can exchange them for another pair of sunglasses there? I love the new Chanel styles!
 

addicted

O.G.
Jan 17, 2006
3,684
37
I also know how you feel...but it's never stopped me. I always figure, I've been through much worse, and this is nothing.

But after it's done - I feel so liberated!:lol: :lol: :lol:
 

Swanky

Admin
Admin
O.G.
Jan 12, 2006
86,431
6,522
It doesn't matter about the level of the store, return what doesn't work for you. Period.
Also, you may have to wait 10 days to return something paid for by check, check their return policies before making the trip.

I bought soem fab Prada sunglasses from SFA, wore them the whole way home and cleaned and returned them the next day. They were too heavy for me and kept sliding down my nose. No way in h#ll am I keeping a pair of $300 sunglasses that I won't wear.
 

naturale

Member
Mar 6, 2006
822
3
Houston
You are all right. That's why I love this website. I'm not too crazy about them and they cost $300; Im just going to go and do what I got to do.

Thanks all.
 

melisande

O.G.
Jan 20, 2006
5,205
111
I hate returning things, but I'd never keep them just because of that. And I hate returning things, even to lower end stores -- I just hate the whole returning process!
 

SuLi

O.G.
Nov 1, 2005
8,589
36
Don't feel embarassed...you have every right to return something, especially if you change your mind. There is no need to waste money because of concern over what a SA might think.
 
Jan 10, 2006
3,907
5
It's your money and you're the one who's going to use the item. That means you should love what you have. So never feel uncomfortable about returning--take it back it you're unhappy.
 

Selena

O.G.
Jan 26, 2006
14,045
31
Whats more important...what a $8 an hour SA thinks or losing $200 plus on a pair of Sunglasses you wont wear! Return it and dont feel bad at all! I recently did this with a pair of Chanels. I bought two pairs in two weeks time and the first pair I never wore. The second pair was my true love and I thought it stupid to keep a pair of $365 pair of glasses I will never wear. The real shame would be to worry about what others think!

Good luck!
Selena
 

susan-eric

Member
Jan 6, 2006
1,797
2
NM has fabulous customer service when it comes to returns and I wouldn't worry about it at all. If you don't like them, return them!