Returning LV at a different store

purse12345

Member
Mar 2, 2010
20
0
If i got my bag at an LV boutique inside Bloomingdales, can i take it to an LV boutique inside Neiman Marcus to exchange it?
 

LVOEnyc

Member
May 27, 2009
1,865
0
Las Vegas
I've been able to return before-- as long as it's never been used. Given, I bought something at the LV in the Forum Shops at Caesar's and returned it to the LV at Wynn because it was closer to my hotel room (Las Vegas).
 

smfjs

O.G.
Apr 28, 2009
545
9
So Cal
I think you were able to do that b/c they were both standalone LV shops. The ones at dept stores are on different systems. For instance, I can use my Saks card to buy at the LV store there but obviously not the stand alone LV store. That's why you can exchange but not return due to the fact that the different computer systems can't refund your money. HTH
 

andro

Member
Sep 8, 2007
1,286
1
37
I've also purchased at the Caesar's Palace Forum Shops and ended up returning at the Wynn with no problem.
 

SassieMe

Don't encourage me!!
O.G.
Aug 3, 2009
4,668
4
Massachusetts
I would feel very awkward doing that. I wouldn't do that to a Nordies or a Macy's or any department store - I always return it to the same store where I bought it. Maybe I'm weird or funny or just plain shy! :smile:
 
Dec 19, 2008
4,582
312
If they are inside department stores, I believe it is exchange only.
I purchased a bag from a freestanding LV store and went to a boutique in Holt Renfrew, and I was told I could exchange it only.
 

styloboy

O.G.
May 13, 2008
978
1
Sydney, Australia
You exhange it at any boutique in the world regardless off if you bought it there, however you can only get a refund in the boutique you bought it in.
 

EpiFanatic

VCA bb
O.G.
May 5, 2010
2,069
6,383
At home
The return policy is 14 days with a receipt, 30 days for exchange with receipt. It doesn't matter if the store at which you bought is different from the store at which you return. I exchanged a wallet I bought in HK with a wallet at the boutique at NM. I had a receipt, so it was no problem. However, without a receipt, they will not do anything for you.