I have been reading that coach has an excellent return policy but I dont think returning a used dirty bag was part of it. Well, while I was searching a bag like crazy yesterday, I called many stores in and out of my state. I finally spoke to a manager who told me they will return my call back because they may have what I was looking for. So, she called me and told me they did not have the bag I was looking for but she did have a return one that was NOT in good condition. It has stains in the lining and the outside inlaid part of the bag was dirty, grayish color. She also said that she cant sell a bag like that but if I was so "desesparate" to have it, she will sell it to me with a 25% off. I declined because I wasnt going to pay that much money for a used/dirty bag like that. I find it very strange that Coach had accepted a return like that...I dont think it should have been done .