My aunt loved my Mademoiselle camera bag so much, so she ordered one for herself. She's only used it for about 3 or so days and says the top leather is not holding it's shape. She wanted to know if she can return it after she's used it. I didn't know the answer so I figured I'd ask if you all had ever done this. I can't remember if it was NM or Bloomingdales that she bought it from. I haven't seen her bag in person yet, so I don't know if it is bad or not.