So this past week I was in the Coach store and overheard a lady returning a metallic finish purse that she was unhappy with, I believe she a got a 40% off coupon, didn't hear the whole saga so I don't have any more info. 2 years ago for Christmas my husband purchased the Kristen hobo in malachite, (I loved that purse) the finish has rubbed off something awful. I did take it back to the store within the first year and a SA fobbed me off with the excuse that it can happen with the metallic finishes. So after over hearing this conversation I brought the issue up again with a different SA ( the other SA was working that day and I really didn't want to ask her again). I told this SA that the purse was pretty much unusable and looked shabby, she said bring it in! . The purse is really quite bad, the whole strap and top part of the purse that sits close to the body is discolored, it has a green tinge to it and has lost all of its finish. I really hoping they stay by their usual standards and admit its a design issue. Wish me luck!