So I went with family member to return a Citrine Willis today. She purchased it a couple of months ago, got busy and put the bag away without examining it much. She decided she didnt like the style and wanted to return. Also, the bag had some marks and discoloration and was a floor model and probably came that way. When she went to return it (to her local store, not the one she bought it from), they wouldnt accept the bag. The tags were on and she had the receipt. She told them she didnt like the style and was going to point out the flaws once the SA got done processing. She figured this was secondary because she wanted to return regardless and wasnt asking for a replacement. The SAs took it before she could say anything and started whispering amongst themselves. They said the bag had too much discoloration and damage and would not give her money bag. She argued, but they said they couldnt because the bag wasnt resellable, and to return it had to be resellable. I think the **** was trying to insinuate she had caused the damage and was being a twit to begin with because she didnt want to process my return either. Anyway. has anyone ever been told this crap? That they cant accept a return for a bag if they cant sell it again? A lot of people dont think to examine bags when they purchase them, because they assume a Coach bag will be good quality or dont want to be rude when theyve wrapped it up so fast. But how can Coach sell a damaged bag and not accept a return? Im hoping the outlet will let her return or maybe she can contact Jax.