return policy at neiman marcus?

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bhurry

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Sep 5, 2006
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Does anybody know how the return policy at Neiman Marcus? My mom bought me a watch from NM, she means well but the watch is just not my style and was hoping to exchange it for something else.
 

Swanky

Admin
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O.G.
Jan 12, 2006
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Do you have the receipt?
If it's new and you have the receipt, you're golden :biggrin: there'll be no issues in exchanging it.
If it's new and you don't have the recipt you could probably still exchange.
 

babyclouds

Member
Oct 7, 2006
509
1
Mile High City
Neimans normally bends over backwards to help their customers so you may be able to get a refund but even if you can't you should at least be able to exchange it for something more to your tastes. Hope that helps!
 

champaign

Member
Mar 1, 2006
165
0
Neimans is the last of the generous when it comes to returns. Recently I returned a gift of salt and pepper shakers there without a receipt and they could only credit them back to my account. A few weeks later they sent me a check for the positive balance I was maintaining. I once had a saleslady there tell me I could return my car's tires there, if I had a good story. :P

Of note, by the way, is that one can return Cartier bought at Neimans for money, as opposed to at the Cartier boutique, which only gives a store credit. Good to know.

C.
 

noshoepolish

Labrador Lover
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Oct 4, 2006
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If it was a check, you have to wait I think 21 days for the check to clear before you can return it.
 

smryork

New Member
Feb 7, 2008
1
0
BEWARE BEWARE BEWARE OF NEIMAN MARCUS!!!!!!!!
My DH bought me the very beautiful but high-maintenance Prada doeskin 'bowler' for about $2200 over the phone from the NM Dallas store, at which time he was told that returns were no problem w/ reciept etc. Long story short- this is pure horse poo. After taking the bag out of it's dust bag a couple of times and admiring her, I noticed some odd wear looking scuffs on the outside corners (not underside, but on the piping in front) I sent the bag with a note saying basically that this bag is apparantly too delicate for my three-child lifestyle and I would like to return it. Ten days later I get the call, THEY WON'T TAKE IT BACK, BUT WILL ONLY 'REPAIR' IT AND SEND IT BACK!!!! OMG!!! So I have to keep a bag that is too delicate to even take out of the house! These people are liars and scammers and will say anything to make a sale, heaven forbid you actually want customer service forget it if you want you're money back, MORAL: BUY YOUR BAGS FROM NORDSTROM!!!!! BTW I'm a stay at home mom and have no affiliation w/ any retailer, but Nordstrom has never ever dissapointed me when I've wanted to return a purchase. Obviously not the case with the completely dishonest and horrifyingly difficult neiman marcus.
 

supersash

O.G.
May 19, 2007
179
0
Jersey
^^ I agree, Nordstroms has the BEST service. But I've never had a problem with NM.

To the OP -- they can look up your mom in the system, even without the receipt. Shouldn't be a problem at all. I've never had any problems there, but I always work with the same sales people.
 
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