Just recently I had some issues with the return of my newly purchased
Tikal monogram GM Bag. (not yet 2weeks)
It was brand new, which it still is, but when I went to the store in
Portland, the manager told me that the bag had been used.
By looking only at the strap of the bag, it has a normal wear(bends)
in it, comes from putting the bag on your shoulder to see how it looks.
They all treated me like I abused the bag and they could do nothing
further for me.
I had the intention to exchange, there is nothing wrong with it, I
also would just return it, if it could not be exchanged.
Whatever.
So I called the Seattle store, where i originally purchased the bag
and talked to the employee(....) who helped me with the purchase.
He simply said that I would have to come in and show him the bag.
He could not promise, but he would have to talk to the manager.
So today, I will go there to talk or return the item.
LVuitton has very nice merchandise, but the service is really not
always there, they sometimes treat you like you are not important,
and they are a bit cold and not personel???
Am I wrong about it?
Does any of you guys or gals have some ideas or comments?
Thanks-edelweiss
Tikal monogram GM Bag. (not yet 2weeks)
It was brand new, which it still is, but when I went to the store in
Portland, the manager told me that the bag had been used.
By looking only at the strap of the bag, it has a normal wear(bends)
in it, comes from putting the bag on your shoulder to see how it looks.
They all treated me like I abused the bag and they could do nothing
further for me.
I had the intention to exchange, there is nothing wrong with it, I
also would just return it, if it could not be exchanged.
Whatever.
So I called the Seattle store, where i originally purchased the bag
and talked to the employee(....) who helped me with the purchase.
He simply said that I would have to come in and show him the bag.
He could not promise, but he would have to talk to the manager.
So today, I will go there to talk or return the item.
LVuitton has very nice merchandise, but the service is really not
always there, they sometimes treat you like you are not important,
and they are a bit cold and not personel???
Am I wrong about it?
Does any of you guys or gals have some ideas or comments?
Thanks-edelweiss