return policy at Hirshleifer?

  1. I bought a purse from hirshleifer and I think it was a return, coz it looked like it's been used, does anybody know their return policy?
  2. AFAIK Hirshleifer's only allows store credit or exchange (within a certain # of days), no refunds (and all sale items are final sale). However if you received a defective Chanel to begin with, I'd definitely contact the SA (or even their manager) right away with the complaint -- if it was sent defective/used they absolutely should make it right by allowing you an exchange or return for refund. There is just no excuse for a defective/used/less-than-perfect Chanel at current Chanel prices and NWT from a store.